First things first, if you are looking for a refund or to return your product, it means you likely placed an order with us, for which we say “thank you!”. We promise to do our best to deliver an excellent product and make our customers happy. Here are some things you may like to know:
— You may cancel your order for a full refund at anytime prior to shipment.
— You may return any unused product in its original condition and packaging within 30 days of purchase. Please keep your invoice. Since we are a small company we are currently unable to offer free return shipping, but as we grow we hope to be able to one day!
— If your product is defective please notify us immediately at [email protected]
— Risk of loss and title for products purchased from Lokee pass to you upon delivery of such products to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments. That said, we’ll do our best to assist you where we are able.
— The purchased price of the product will be refunded in full, excluding shipping fees, upon completion of a return of a product in a condition deemed acceptable by Lokee.
— Lokee vape products come with a 1 year warranty on battery, flip action, and USB charger .
Get in touch with us at [email protected] for all returns.